Last Updated: 14 January 2026
Privacy Policy for Fullerton California Locksmith
Fullerton California Locksmith ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Fullerton California Locksmith collects, uses, discloses, and protects the personal information you provide when using our emergency locksmith services and website. As a US-based business, we comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Information We Collect
We collect various types of information to provide our emergency locksmith services effectively and improve your experience.
A. Personal Information You Provide Directly: This information is collected when you contact us for services, whether by phone, through our website’s contact forms, or via email. This may include: * Contact Information: Your name, phone number, email address, and physical address (for service location). * Service-Related Information: Details about your locksmith emergency (e.g., type of lock, vehicle make/model if automotive, specific issue you are facing), access instructions, and other information necessary to dispatch a technician and perform the requested service. * Communication Content: Records of your conversations with us, including phone call recordings (for quality assurance and dispute resolution purposes, where permitted by law) and email communications.
B. Information Collected Automatically: When you visit our website, certain information is automatically collected through cookies and other tracking technologies. This may include: * Usage Data: Your IP address, browser type and version, operating system, referring website, pages you visit on our site, time spent on those pages, and other statistics. * Device Information: Information about the device you use to access our website, such as device type and unique device identifiers.
2. How We Use Your Information
Fullerton California Locksmith uses the collected information for the following purposes:
* To Provide Emergency Locksmith Services: This is our primary use. We use your contact and service-related information to dispatch technicians, schedule appointments, confirm service details, and resolve your lock-related emergencies. * To Communicate with You: To respond to your inquiries, provide updates on your service request, send appointment reminders, and for customer support. * To Improve Our Services: We may use aggregated or anonymized data to understand how our website is used and to analyze the effectiveness of our services, helping Fullerton California Locksmith to enhance offerings and customer experience. * For Internal Operations: For internal record-keeping, billing, and administrative purposes. * For Legal and Security Reasons: To comply with legal obligations, enforce our terms of service, prevent fraud, and protect the rights, property, or safety of Fullerton California Locksmith, our customers, or others.
3. How We Share Your Information
Fullerton California Locksmith respects your privacy and shares your personal information only in specific circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as dispatch services, locksmith technicians, website hosting, analytics providers (e.g., Google Analytics), and payment processors (if applicable for online transactions). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, ensure the safety of our customers or the public, or to comply with a legal process. * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred to the acquiring entity.
Fullerton California Locksmith does not sell your personal information to third parties for monetary or other valuable consideration.
4. Data Protection and Security
Fullerton California Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encryption, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
* Google Analytics: We use Google Analytics to collect information about your use of our website to help us understand how users engage with our site and improve its functionality. Google Analytics collects information such as your IP address, browser type, and pages visited. This information is anonymized and aggregated, and not used to personally identify you. You can learn more about how Google uses data when you use our site at www.google.com/policies/privacy/partners/ and you can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: If Fullerton California Locksmith processes payments online, we use secure third-party payment processors. We do not store your credit card details on our servers; this information is directly handled by the payment processor, which adheres to industry-standard security protocols.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. * What are Cookies? Cookies are small text files stored on your device by your web browser when you visit a website. * How We Use Them: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for purposes such as: * Essential functionality: To make our website work correctly. * Performance and Analytics: To understand how you interact with our website, identify areas for improvement, and monitor the effectiveness of our marketing efforts. * Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
7. Your Privacy Rights (US State Privacy Laws)
Residents of certain US states, particularly California residents under the CCPA/CPRA, have specific rights regarding their personal information. Fullerton California Locksmith is committed to upholding these rights for all eligible individuals.
You may have the following rights concerning your personal information:
* Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share about you. This includes categories of personal information, sources from which it is collected, the purpose for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with a legal obligation). * Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: While Fullerton California Locksmith does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information, as those terms are defined under applicable state laws. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information in certain circumstances. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" section below. We will verify your request using information associated with your account or by requiring you to provide additional information to confirm your identity. Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
8. Data Retention
Fullerton California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer service records for a period necessary to manage potential disputes, warranties, or comply with tax and legal obligations. When your personal information is no longer needed, we will securely dispose of it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Fullerton California Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. This Privacy Policy applies only to information collected by Fullerton California Locksmith. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
Fullerton California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact Fullerton California Locksmith using the following details:
Fullerton California Locksmith Address: 303 W Commonwealth Ave, Fullerton, CA 92832 Email: info@fullertoncalifornialocksmith.com
